Are you annoyed by your WooCommerce retailer not sending order emails?
When operating an eCommerce retailer, it’s essential know that your prospects will obtain their receipts and any order replace emails shortly and reliably.
On this article, we’ll present you the simple method to repair WooCommerce not sending order emails.
What Causes WooCommerce Emails to Not Ship?
In case you are operating an online store, you then depend on e mail to maintain what you are promoting operating easily.
You employ e mail to welcome new prospects and construct your relationship with them. Emails are despatched to verify orders and observe up on deserted buying carts. And e mail is required to let prospects reset their passwords.
However all too usually, we hear that eCommerce sellers have bother with WooCommerce not sending emails.
Generally this occurs due to points in your WooCommerce settings. We’ll present you how you can examine these settings first.
Different instances it’s a deeper problem with the best way WordPress sends e mail. By default, WordPress sends emails by means of PHP mail. Sadly, not all WordPress hosting servers are appropriately configured to make use of PHP mail.
Even when your emails are despatched efficiently, they might be incorrectly recognized as spam. This implies they might be routinely deleted with out ever being seen.
One of the simplest ways to verify your emails are reliably delivered is to ship them by means of an SMTP service.
We’ll present you how you can arrange an SMTP server later on this information, however first, let’s be certain there isn’t an issue together with your WooCommerce settings.
Test WooCommerce E mail and Order Settings
The very first thing to examine is your WooCommerce settings for emails and orders. If one among your settings is flawed, then your order emails gained’t be despatched.
Test WooCommerce E mail Settings
We’ll begin by checking that your emails haven’t been by accident deactivated. To try this, navigate to WooCommerce » Settings on the WordPress dashboard after which click on on the Emails tab.
Right here you’ll see a listing of all of the notification emails that WooCommerce will ship. Some are despatched to you and a few to your prospects. You’ll have to examine the settings for every e mail.
Let’s begin on the prime and examine the ‘New order’ e mail by clicking on the ‘Handle’ button on the suitable.
You’ll have to examine two settings. First, be certain the e-mail is enabled. Generally it’s disabled by accident, and the e-mail gained’t be despatched if the field isn’t checked.
Second, it’s essential make it possible for the recipient’s e mail tackle is appropriate. You’ll solely discover this setting for emails that can be despatched to you. When an e mail is shipped to the shopper, the right e mail tackle can be used routinely.
You are able to do the identical for every kind of e mail within the listing. If every little thing seems good, then we have to examine the standing of every order the place WooCommerce didn’t ship an order e mail.
Test WooCommerce Cost Standing
You’ll have to navigate to WooCommerce » Orders to examine the standing of latest orders. In case you don’t but have any orders, you then’ll wish to create a take a look at order after which come again.
If the order standing is ‘Pending fee’ as on this instance, then that explains why an e mail was not despatched. By default, WooCommerce doesn’t ship an order e mail for pending gross sales.
Pending orders are ready for additional motion. Perhaps the shopper added one thing to their cart after which abandoned it. Or perhaps the shopper wants to finish a guide fee, reminiscent of a financial institution switch.
But when the standing is ‘Processing’, then there’s an issue. An e mail ought to have been despatched to each you and the shopper. If it didn’t arrive within the inbox, then most certainly it was handled as spam.
That’s a standard drawback with WooCommerce and WordPress emails. One of the simplest ways to resolve that drawback is to ship your e mail utilizing an SMTP server.
Repair WordPress E mail Reliability with an SMTP Server Plugin
SMTP is the usual protocol for sending emails over the web, but it surely isn’t what WordPress makes use of by default. Sadly, that always ends in emails from WordPress being handled as spam.
Sending e mail by means of an SMTP server is extra dependable as a result of it makes use of correct authentication. Your buyer’s e mail software program can be assured that your emails are real, and so they’re much less prone to be moved to the junk folder.
WP Mail SMTP is the very best SMTP plugin for WordPress and WooCommerce. It’s the simplest approach to verify your order emails are literally delivered to your buyer’s inbox.
To repair WooCommerce not sending order emails, you’ll want to put in and activate the WP Mail SMTP plugin. You’ll be able to take a look at our information on how to install a WordPress plugin for extra particulars.
Notice: The free version of WP Mail SMTP is all that’s required for this tutorial. However the Elite plan consists of White Glove Setup the place an skilled will arrange the plugin for you.
On activation, the WP Mail SMTP setup wizard will begin routinely. You’ll have to click on on the Let’s Get Began button.
Subsequent, it’s essential select the SMTP service you want to use. We advocate SMTP.com and Sendinblue as a result of they’re able to securely ship giant numbers of emails and with out triggering spam filters.
Plus, Sendinblue enables you to ship as much as 300 emails every day at no cost.
When you’ve chosen a service, it’s essential click on on the ‘Save and Proceed’ button. After that, you’ll be requested to configure your mailer settings.
Right here you’ll be requested to repeat some info from the mailer service you chose, after which paste it into the shape. The precise steps it’s essential take will rely upon the mailer service you will have chosen.
Notice: In case you’d favor to bypass the wizard and arrange WP Mail SMTP manually, you then’ll discover guide step-by-step directions in our final information on how to set up WP Mail SMTP with any SMTP service.
The setup wizard may also ask you to arrange a From E mail. Be sure you use the identical business email address right here as you entered when organising your SMTP mailing service.
We additionally advocate that you simply examine the ‘Drive From E mail’ field. This can ensure you use the identical e mail tackle throughout your web site. This will additionally assist to verify your WooCommerce emails don’t go to spam.
You’ll then be requested which e mail options you want to allow. You want ‘Improved E mail Deliverability’ and ‘E mail Error Monitoring’ to repair WooCommerce not sending e mail. They are going to be chosen by default.
In case you’ve bought WP Mail SMTP Professional, you then’ll have entry to a couple extra options. For instance, the ‘Detailed E mail Logs’ function will allow you to examine particular person emails to verify they being are despatched.
The Professional model may also allow you to resend a failed e mail. That may be actually useful when the shopper typed within the flawed e mail tackle.
Ship a Take a look at E mail
Congratulations, you’ve now set every little thing up! Let’s be certain it really works by sending a take a look at e mail.
You’ll have to navigate to WP Mail SMTP » Instruments after which click on on the ‘E mail Take a look at’ tab. The location’s admin e mail can be entered by default, however you possibly can ship the take a look at e mail to a distinct tackle when you like. Subsequent, click on ‘Ship E mail’.
If every little thing has been arrange appropriately, then it is best to see a ‘Success!’ message. Be sure you additionally go to your e mail inbox to verify the e-mail really arrived.
We hope this tutorial helped you learn to repair WooCommerce not sending order emails.