Banking and finance

Select NBFCs to now have internal ombudsman on lines of banks: Shaktikanta Das

With the target of upping buyer expertise, the Reserve Financial institution on Friday introduced an inner ombudsman scheme (IOS) to redress grievances at choose non-banking finance firms (NBFCs).

RBI retains coverage fee unchanged eighth time in a row; maintains accommodative stance

RBI’s Financial Coverage Committee (MPC) determined to maintain key charges unchanged, stated Governor Shaktikanta Das, saying the end result of the three-day bi-monthly assessment on Friday. Das stated the MPC voted to maintain the repo fee unchanged at 4% and maintained an accommodative stance to help development. Reverse repo fee additionally stays unchanged at 3.35%.

The IOS might be on the traces of the same system adopted at banks and can redress grievances associated to deficiencies in service, Governor Shaktikanta Das stated, saying the brand new measure within the assertion on regulatory insurance policies together with the bi-monthly assessment of the monetary policy.

“The elevated significance, power and attain of NBFCs throughout the nation have necessitated having in place higher buyer expertise together with grievance redress practices,” he stated.

Das stated over the previous few years, the RBI has taken a slew of measures to enhance client safety at NBFCs which embrace asking such lenders to nominate nodal officers to handle grievances in 2013 and launch of the ombudsman scheme for NBFCs in 2018.

“With a view to additional strengthen the interior grievance redress mechanism of NBFCs, it has been determined to introduce the Inside Ombudsman Scheme (IOS) for sure classes of NBFCs which have greater buyer interface,” he stated.

There might be an inner ombudsman on the high of the NBFCs’ inner grievance redress mechanism to look at buyer complaints that are within the nature of deficiency in service and are partly or wholly rejected by the NBFCs, he stated, including detailed directions on the identical might be issued individually.

In the meantime, Das additionally introduced a six month extension within the facility which permits banks to on-lend via NBFCs and get the precedence sector lending tag, until March 2022.

He reminded that financial institution lending to registered NBFCs (aside from micro-lenders) for on-lending to agriculture (funding credit score), Micro and Small enterprises and housing (with an elevated restrict) was permitted to be labeled as precedence sector lending as much as sure limits in August 2019.

Elevated traction has been noticed in delivering credit score to the underserved/unserved segments of the financial system via the scheme, which was final prolonged until September 30 in April, Das stated.


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