Some of Verizon’s Visible cell network customers say they’ve been hacked

Some prospects of Verizon’s Seen service are utilizing social media to say that hackers have accessed their accounts, changed their information to lock them out, and in some instances even ordered phones utilizing their cost information (via XDA). Should you’re not acquainted, Seen is a cell service owned and operated by Verizon that pitches itself as a cheaper, “all-digital” community, that means there aren’t any bodily shops such as you’d get with a conventional provider. Beginning on Monday, prospects on each Twitter and Reddit reported en masse that they’d been getting emails from the corporate about modified passwords and addresses, and that they’ve had difficulties contacting the company’s chat support.

Seen’s customer support account on Twitter seemingly hasn’t addressed the problem, apart from directing upset customers to its DMs. A person marked as a Seen worker on the subreddit posted a statement on Monday afternoon, saying {that a} “small quantity” of accounts have been affected, however that the corporate didn’t imagine its techniques had been breached. The assertion did suggest that customers change their passwords, however as many commenters identified (and as I can verify), the password reset system at the moment isn’t working. Verizon didn’t instantly reply to a request for remark from The Verge.

I’m a Seen buyer myself (I switched from T-Cell for causes unrelated to its recent massive data breach, however am very thrilled to probably have been double-owned) and up to now my account doesn’t appear to be compromised. I’m in a position to log in on-line and ensure my order historical past doesn’t have something untoward, and opening the app is working like regular (although I acquired just a few errors earlier within the day). I haven’t acquired any emails, texts, or different communications from the corporate concerning this example.

The error message I acquired earlier attempting to log into the app.

With out a lot official phrase from the corporate, it’s laborious to say precisely how the reported breaches occurred, and what any potential hackers have entry to — although we’ll preserve you up to date if we hear again. With many safety breaches, the recommendation is to alter your password and be sure you have two-factor authentication turned on, however Seen currently doesn’t support 2FA. Hopefully, incidents like this the place some prospects are seeing $1,000-plus charges on their bank cards from Seen might make that characteristic a better precedence.

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