New Research Finds That Customer Service Agents Are Abusing Customers

On the finish of March, Olga Khazan writing in The Atlantic published an article that asked β€œWhy People Are Acting So Weird.” The article describes how, along with the widespread and much-lauded hand-clapping for healthcare employees that came about in the course of the pandemic, we have additionally seen a common uptick in impatience, rudeness …

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