Verizon recalls 2.5 million hotspot devices due to fire hazard

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Verizon CEO Hans Vestberg speaks on the ground on the New York Inventory Change, October 22, 2019.

Brendan McDermid | Reuters

Verizon is recalling 2.5 million hotspot units after discovering that the lithium ion battery can overheat, creating a fireplace and burning hazard.

The recall impacts Ellipsis Jetpack cellular hotspots imported by Franklin Wi-fi Corp and bought between April 2017 and March 2021. The affected fashions are labeled: MHS900L, MHS900LS and MHS900LPP. Verizon disclosed the recall Thursday alongside a notice from the U.S. Consumer Product Safety Commission (CPSC).

A Verizon spokesperson mentioned simply over 1 million of the recalled units are presently in use, that means presently or just lately utilized by prospects.

In line with the recall discover posted by the CPSC, Verizon had acquired 15 stories of the hotspots overheating. Six of these stories included incidents of fireside harm to bedding or flooring and two concerned minor burn accidents.

The recall comes at a time when extra customers have relied on hotspots to get by throughout stay-at-home orders ensuing from the pandemic. A few of the hotspots had been provided to college students by their faculties to proceed distant studying, in accordance with the recall discover. Dad and mom who acquired hotspots from their youngsters’s faculties are suggested to contact the faculties about receiving a substitute.

Different prospects can request a substitute by going to ellipsisjetpackrecall.expertinquiry.com or calling 855-205-2627.

The corporate has already despatched a software program replace to powered-on hotspots that it mentioned will assist scale back the chance of overheating. The replace prevents the hotspot from charging whereas it is powered on. Verizon additionally provided tricks to keep away from overheating, together with turning off units when they aren’t getting used, placing them on a flat, strong floor, making certain nothing is overlaying them and never exposing them to excessive temperatures for prolonged durations of time.

“The protection of our prospects is our highest precedence,” Verizon mentioned in an announcement. “We’re taking the scenario very severely, and we’re working diligently to find out the reason for the problems with the provider and to supply substitute units for all of our prospects, freed from cost.”

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