Walgreens Boots Alliance‘s new CEO Roz Brewer stated Thursday that the pharmacy chain will sharpen its deal with well being care and switch it into the corporate’s “new progress engine.”
At a digital investor day, she stated the corporate’s practically 9,000 shops throughout the U.S. will develop into locations the place clients can go to a health care provider appointment, get medical exams and search recommendation from a nurse or pharmacist. These companies might be beneath a brand new division of the corporate referred to as Walgreens Well being.
“This new Walgreens Well being will make a distinction and can started to rework us away from retail and simply dishing out prescribed drugs,” she stated in an interview with CNBC’s Bertha Coombs. “It is going to be concerning the lives that we handle, and the lives that we contact and the lives that we will wrap doctor and clinicians round in our buildings, each bodily and digitally.”
Traders appeared receptive to Walgreens’ plan. Shares rose practically 9% on Thursday after a digital investor day. To this point this yr, shares are up practically 19%.
Walgreens’ plan requires opening a whole bunch of major care clinics, shaking up its number of front-of-store merchandise and taking a stake in a number of health-care corporations.
It not too long ago determined to invest an additional $5.2 billion in VillageMD, a major care firm that may run clinics within Walgreens shops and is on monitor to go public in 2022. It additionally acquired a majority stake in residence health-care firm, CareCentrix, and specialty pharmacy firm, Shields Well being Options.
Together with ramping up on health-care companies, Walgreens will step up its price financial savings objective to $3.3 billion by 2024. It determined to lift that objective after shaving off $2 billion in prices, Chief Monetary Officer James Kehoe stated.
Brewer stepped into the top leadership role of Walgreens in mid-March after serving as chief working officer of Starbucks and CEO of Walmart-owned Sam’s Membership.
She stated for her, the health-care mission is private. On the firm’s investor day, she recalled the ultimate months of her mom’s life, when her household juggled medical payments, quite a few medical doctors and kidney dialysis appointments. The expertise, she stated, was “extremely complicated and unwieldly and burdensome.”
She stated that distracted her household from what ought to have been the main target: having fun with the remaining time she had along with her mother.
For therefore many People, she stated that’s the similar expertise — and one which Walgreens goals to resolve by weaving collectively major care with pharmacies and liberating up extra of staff’ time to assist sufferers.
Over the following few years, Walgreens leaders say customers will begin to see and really feel the distinction after they stroll into one of many firm’s roughly 9,000 U.S. shops.
Walgreens stated it is going to have 85 primary-care clinics in shops by the top of the yr. They are going to be beneath the title Village Medical at Walgreens. It plans to have a minimum of 600 of the physician places of work in additional than 30 U.S. markets by 2025 and 1,000 by 2027. Greater than half of them might be in elements of the nation which might be medically underserved.
In some shops and on-line, it is going to add Walgreens Well being Nook. The in-store areas might be staffed by medical professionals, equivalent to nurses and pharmacists, who can seek the advice of with sufferers and assist them handle power circumstances.
Prospects will have the ability to get different kinds of medical exams, equivalent to for pneumonia, strep, HIV and sexually transmitted infections, Walgreens President John Standley stated. He stated the corporate already has pilots, together with a testing pilot for HIV in two states that it expects to develop to $26 million in income by fiscal yr 2024.
To liberate pharmacists’ time to reply buyer questions, administer vaccinations and provides different medical exams, Walgreens is opening centralized facilities that fill prescriptions and ship them to shops and other people’s houses, Standley stated. It already has two facilities open in Dallas and Phoenix and plans to open a further 9 by the top of fiscal yr 2022, which can convey the variety of pharmacies served to round 3,900.
Within the entrance of the shop, the corporate’s merchandise could have “extra a spin in the direction of wholesome for you,” Brewer stated in a CNBC interview. Already, she stated, Walgreens has seen customers gravitate on their very own towards dietary supplements and wonder merchandise with a wellness bent. She stated it is going to add extra personal label merchandise, too.
She stated Walgreens will take a hard look at tobacco sales. It has continued to promote cigarettes, even after rival CVS Well being dropped the merchandise in 2014.
With the technique, Walgreens is following an identical path as rival CVS Health — however with one main caveat. CVS is an insurance coverage supplier, too. It acquired Aetna in 2018 in a $69 billion merger.
CVS has expanded the health-care companies it provides in drugstores by opening pressing care facilities referred to as MinuteClinics. It’s turning a whole bunch of its shops into HealthHubs the place folks can meet with a therapist, take part in a yoga class or get assist managing their diabetes.
On Thursday, Kehoe stated Walgreens’ lack of an insurance coverage firm can work to its benefit. He stated the corporate is payer agnostic and solely centered on enhancing well being outcomes. Plus, he stated Walgreens could have full-fledged primary-care clinics, not the extra restricted companies that MinuteClinic supplies.
To this point, Walgreens has struck offers with Clover Health, a Medicare insurance coverage start-up, and Blue Defend of California to offer health-care companies for his or her greater than 2 million members.
Walgreens will search for progress in different areas, too. In the UK, Boots shops have develop into identified for his or her large number of premium make-up and wonder manufacturers. Kehoe stated retailer visitors has picked up once more because the nation lifted pandemic restrictions, making folks really feel extra comfy to browse aisles and socialize.
A few of Walgreen’s magnificence manufacturers, No. 7 and Cleaning soap & Glory, at the moment are carried by main U.S. retailers, together with Target, Ulta Beauty and Walmart. These manufacturers are at present a $750 million enterprise and are anticipated to develop to $1 billion, Kehoe stated.
Covid-19 vaccines are anticipated to proceed to drive enterprise over the approaching yr. Walgreens administered 34.6 million vaccines within the fiscal yr, ended Aug. 31. It administered 13.5 million within the fourth quarter — which accounted for 21% of the overall vaccines given.
Walgreens estimates that it’ll give 25 million Covid vaccines within the coming fiscal yr, as some folks get booster pictures and youthful kids are anticipated to qualify for the pictures.
However the firm should navigate a laundry checklist of challenges that retailers at present face, too. They embrace an increase in shoplifting, a scarcity of staff and pandemic-related supply-chain snarls.
As an illustration, Walgreens is closing five more locations in San Francisco attributable to organized retail theft. It not too long ago announced plans to raise its minimum wage to $15 an hour by Nov. 22 to maintain up with different retailers who’ve raised wages or dangled perks.
Kehoe stated the corporate is staffing up the corporate’s health-care enterprise at a time when there’s “a struggle for expertise.” He stated Walgreens, nonetheless, is having a better time hiring medical skilled who’re studying concerning the firm and “believing within the imaginative and prescient.”